FAQs

What do I need to race?


Simply download the App to your smartphone and follow the instructions on screen. You will need your phone with you when you race so make sure you charge it up beforehand, have mobile data available, and somewhere safe to stow the phone away when you are running.




I have created or joined a race, what do I do next?


We will be sending your race instructions so look out for it in your email inbox. On the day of the race, our app will remind you 15 minutes before the race starts, all you need to do is open the app when prompted, follow the onscreen instructions, wait for the countdown and off you go racing!




Why did my race suddenly stopped updating ?


One reason for this could be because your phone has gone into power saving mode to conserve power, which will cause your to stop retrieving GPS data and terminate any communication to the server. So make sure you charge up your phone fully before you race!




When I race, does it take into account the elevation?


At the moment, the elevation is not taken into account but this is a feature that we are actively looking into developing in the near future.




Do I need headphones to take part in the race?


You don't have to have headphones to take part but it will certainly enhance your experience! We would recommend using bone conducting headphones or just use one headphone so you are aware of your surroundings. Make sure to read our safety guidelines for more recommendations.




Can I delay the start or pause the race?


Sorry - no, unlike your training run, a Teem Up race is treated like any other races. So make sure you're ready to go when the clock ticks down to zero!




Why is my race time different to the time on my smart watch or other fitness Apps?


Teem Up relies on the GPS signal on your smartphone to track your real-time location, which can have slightly different readings compared to other fitness devices which uses a different GPS chip. But it doesn't necessarily mean it's less accurate, your race will be comparable to others who uses the same algorithm to calculate your race progress and result.




Will it work with other running apps such as RunKeeper, Strava, Nike?


Using your smartwatches such as Garmin and Fitbit is fully compatible with using Teem Up app on your phone. We have been testing our app with other fitness apps and whilst we have not found any issues with it, we can't guarantee that it would work with other apps. Please let us know if you do run into any issues though.




I have a question that is not listed here, what shall I do?


If you have a question or you would like to report an issue with the app then please reach out to us via email or social media: racing@teemup.run http://facebook.com/teemuprun http://twitter.com/teemup_run http://instagram.com/teemup_run/?hl=en